“It’s Company Policy”
Posted in Family, Health on 05/17/2012 11:20 pm by ShaunaAlyssa has been seeing a speech pathologist for a few months now, she was referred to one through the autism society when she had her initial assessment done. She enjoys going there, and has made quite a bit of progress thus far with her language development.
The day my grandmother passed away I missed an appointment. I will admit I was a no call / no show. I called about thirty minutes after her appointment was scheduled and explained that I had lost track of time at the hospital and my grandmother was very ill and passed away. The woman was very compassionate and said it was no problem. She also told me to phone back in two weeks because she wanted to give us time to grieve, etc.
I have been calling and leaving voice mails on her answering machine for a week as of today. She never returned any phone calls. I’ve called the main office and they would just transfer me to her direct line and I would leave a voice mail again. This has been going on every single day since May 10th and before that I had called both may 7th and may 2nd also leaving messages for her.
Today I come home from work with a letter in my mails box saying:
Dear Shauna,
It is company policy that we release Alyssa from our treatment as you have missed an appointment with a no call / no show. if you have any concerns in the future please have another referral faxed to us and she will be placed on our waiting list.
Sincerely,
X
Needless to say I’m a little bit upset. I made it very clear why we had missed the appointment and she never once mentioned anything about not being able to see Alyssa anymore. Even if this is company police and after one no call no show they stop seeing your child she could have had the decency to return my phone call. It just seems like the polite way to handle things.
I called her pediatrician today. He wasn’t impressed and apparently I’m not the first person who has had a complaint similar to this. He also said it’s company policy that if you miss 2 appointments with no call no show they discontinue seeing the child.
He wants to see Alyssa next week. Once he sees her he will go from there as to whether or not he feels like she still needs the speech therapy. She has come a long way in the past 6 months, but I still feel like it would be beneficial to her. He’s going to speak with the daycare as well.
I do realize that a no call / no show can be very unproductive for the speech pathologist. I also understand if I had of given notice they could have seen another child. But how am I supposed to know something like this was going to happen? I feel bad, I called a half hour late. I apologized. I thought everything was good to go.
I’ll be interested in seeing what happens next.


